FAQ - Frequently Asked Questions
Is Painting Xpress, LLC insured?
Yes. We are insured by Nationwide Insurance. We carry a one million dollar policy to cover both our clients and our employees.
How do I know I am not going to get ripped off?
Painting Xpress, LLC carries a $5,000 bond, issued through Nationwide Insurance, which protects our clients from loss of any money. We would be more than happy to provide proof of bond upon request, no problem. Additionally, our company has grown a reputation of both trustworthiness and integrity. Our policy is to request half down to begin the job. A detailed receipt will be given indicating the down deposit, the scope of work to be done, and then the ending balance. The bond we carry covers the client against any loss. We then will purchase the necessary materials, do the job to satisfaction, and then upon successful completion we will then request for the balance. We are also accredited members of the Better Business Bureau.
Is Painting Xpress, LLC backed by any legitimate associations?
Yes. We are accredited by the Better Business Bureau. You can find us through http://bbb.org.
When I get an estimate, can I expect there to be cost overruns?
Not with Painting Xpress, LLC. With many contractors this is a common occurrence. But with Painting Xpress, LLC, the price we quote you will not change unless you change the scope of the job. Meaning, if you decide to have an additional wall painted, have some shutters painted, or decide you want your shed painted as well, that would change the scope of the project and a new assessment would then be made. Other than those type of situations the bid we quote you will not change.
Why is my paint fading/discolored?
Common reasons for fading:
- Sun Exposure
The intense sun exposure Northwest Indiana homes receive is the main reason for paint fading. This is seen predominantly on the western and southern exposures and most noticeable with darker colors. Every home in Northwest Indiana is affected by this first problem.
- Wrong Product
Latex paint comes in several different sheens. The more sheen a paint has the more latex it contains. The latex acts like glue in the paint and it serves to both form a protective coating over the paint's pigment and reflect radiation from the sun. Flat paints are low sheen leaving the pigment more exposed to the sun which causes the paint to fade more rapidly. A satin sheen will drastically reduce fading and is highly recommended when using darker colors.
- Inadequate original paint job
All too often new homes come with only a single coat of exterior paint. The problem with a single coat is that the dry new siding will absorb the first coat too quickly. The latex in the paint, which protects the pigment, gets absorbed into the siding quickly while the pigment in the paint is left "out in the rain" so to say. This is called a "color coat" and looks fine on final inspection of your new home but will reveal itself within the first few years.
Why is my trim (window trim, corner boards, fascias, finger joints) peeling and flaking?
This problem is seen very often in homes built within the last 5 years.
Builders choose to use trim that comes pre-primed to save time and money. The first problem is that pre-primed trim boards are often primed using fast drying oil–based primers that become very brittle due to their rapid cure rates. The second problem is that these primers are designed to be painted over within a few weeks of exposure, and how often do you see a home built and then painted within a couple weeks? In reality most are left exposed for months when you consider the time spent between the mill, on site construction, and final painting. The third problem is the use of cheap lumber that has a high shrink rate, meaning that it will shrink, warp, or shift over the first few years.
The outcome is overexposed brittle primer chipping off and taking the paint with it as new homes settle and the trim boards shrink. Check out how we recommend handling these issues in our Exterior Paint Prep section.
How can I fix my peeling trim?
Get to the root of the problem.
Homeowners often try to fix this problem by adding layers and layers of paint onto their cedar trim boards. If you have read the reasons for your failing trim in the section above you should understand that adding more paint won't solve your problem. In the short term it will be hidden, but each time you add another layer the paint will fail sooner. To truly fix the problem we need to pressure wash, scrape, and sand our way down to that original bare surface. After which a quality primer and two coats of paint are applied. Without adequate prep you can expect to have to repaint your trim about every other year! By paying more to have it done right the first time, you will actually save money over going with a cheaper painter and having to paint every two to three years. Our detailed prep process gets to the root of the problems, rather than just covering up the symptoms.
My home appears dry and paint is cracking off, what can I do?
It's time to call Painting Xpress, LLC to have your home prepped and painted.
If your home appears dry and/or paint is chipping off it is probably over due for a paint job. Think back to how many years ago you last had it painted and if it is over 5-6 years ago, it's time. But what if it has only been 2-3 years since the last paint job? If this is the case, read through the rest of our FAQ page of our website to help understand possible causes. And if you still have questions, then please give us a call 219-378-8030 or request a bid online and we'll come take a look at your home personally!
What products do you use?
It's all about the surface.
Different surfaces require different products and for each surface there are often several options which can differ in price and performance. Research and experience ensures that we always use the right products to meet your budget and your home's needs. We almost exclusively use Sherwin-Williams or Valspar or Benjamin Moore products because we feel their products are the best. Here at Painting Xpress, LLC we never cut corners by using cheaper, lower quality products. You owe it to yourself and to your home to always have the best products used. For more information on Sherwin-Williams and Valspar and Benjamin Moore product lines visit their websites. (http://www.sherwin-williams.com/ (http://www.valsparpaint.com/) (http://benjaminmoore.com/).
Does Painting Xpress, LLC do interior painting as well?
Of course! We do great work; we guarantee it.
We can paint ceilings and walls all throughout the house and also offer full trim packages (including doors, window sills, and floor trim), cabinetry finishing, and wall work/repair using both paint and interior stains. Check out our Interior Painting Prep and our Interior Painting sections for more information.
Winter time is best time for interior painting! That's when we're able to offer our most competitive winter rates. Give us a call and we can tell you more! 219-378-8030
What is the difference between a flat, eggshell, satin, and gloss finishes?
These terms define the sheen level, or degree of light reflectance, of the paint. The amount of sheen found in the paint can yield different levels of durability, clean-ability, and UV protection. Below you will find a brief description of the most common sheen levels.
Gloss – Sheen level with the highest degree of light reflectance. Used most often on metal work, high traffic kitchen and bathroom walls (commercial), and cabinetry, banisters, trim, and furniture where a very glossy sheen is desired. Provides high durability, high clean-ability, and high UV protection. Difficult to touch-up.
Semi-gloss – Below gloss in degree of light reflectance. Used most often in high traffic areas of a household like kitchen and bathroom walls, hallways, children's rooms, playrooms, doors, woodwork and trim. Provides high durability, high clean-ability, and high UV protection. Difficult to touch-up.
Satin – Below semi-gloss in degree of light reflectance. Used most often on all interior walls and nearly every single exterior project we paint on the body and trim. Provides slightly lower levels of clean-ability than semi-gloss products but similar characteristics for durability and UV protection. Helps prevent exteriors from fading, without creating a mirror-like reflection. Can be difficult to touch-up depending on how long ago the surface was painted.
Eggshell or Low Luster – Interior only. Used most often on interior walls where a lower degree of light reflectance is desired. Provides slightly lower levels of clean-ability, durability, and UV protection than satin products. Greater ease in touching-up areas.
Flat – Lowest degree of light reflectance. Used most often on exterior walls or interior ceilings. Generally has the lowest levels of durability, clean-ability, and UV protection. However, products are available with higher levels for interior use if flat sheen is desired. Easy to touch-up.
What is "green" paint?
It's not referring to the color!
"Green" paint refers to the amount of VOC's (volatile organic compounds) found in the product and the exclusion of certain toxic chemicals. It also means that the product's manufacturing process does not involve toxic off gassing or other environmentally harmful processes. For consumers, the use of green products means improved indoor air quality and the assurance that your project is not harmful to the environment.
Green paint products are classified into three general categories:
- Low VOC
- Ultra Low VOC
- Zero VOC
An easy way to identify green products is by checking for independent agency classifications. The two major agencies that classify green paint products are Green Seal (GS) and LEED. GS or LEED certified products may be the easiest to identify, however several un-certified paint products exist that also meet or exceed these standards. In fact, some of the best green products for durability, and color retention clearly exceed these guidelines but lack current certifications. With so many paints claiming to be "green" it can be difficult selecting the products that give you the durability and color you desire, while maintaining low VOC levels. It is important to keep in mind, once making the commitment to use green products that looking after the Earth's needs doesn't necessarily mean having to ignore yours.This is where the knowledge and experience of Webfoot Painting is critical. We keep up on all the latest green products and we know when and where it is appropriate to use them.
By choosing to go green with your project, together we can do our part to minimize our environmental impact on beautiful Northwest Indiana.
Stain Maintenance: How often should I stain my deck, shingles, fence, rails, and doors?
Here's a quick guide to stain maintenance. Remember no two surfaces are identical, this is just a guide.
Cedar Shingles – Every 2-3 years. South and West facing walls require more frequency.
Fences – Every 3-5 years depending on sun exposure and watering practices.
Decks – Every 1-2 years to maintain a healthy deck and avoid costly refinishing.
Garage Doors / Front Doors – Every 1-2 years to avoid discoloring and stains.
Interested in a free stain maintenance consultation? Go to our request a bid page and let's setup a meeting time!
Does Painting Xpress, LLC refinish or stain decks?
Yes, a lot of them! We've refinished decks from small 200 sq.ft. front patios, to massive 1500 sq.ft. outdoor multiple layered decking. See our picture gallery. A lot of companies out there think pressure washing, chemical strippers, and chemical brighteners are the way to go, but we strongly disagree. Not only are these processes hard on a deck, but they are also pretty hard on the environment, not to mention all the water that gets wasted through 4-6 stages of washing. If you attempt to power-wash before properly cleaning your deck with a deck cleaner solvent, the high pressure water will only push algae and mold and other contaminants deeper into the wood…which will eventually resurface and damage the newly stained wood. Also, when pressure washers are used for removing gray, discolored areas of decks, the soft wood particles between the grain gets washed away and what's left is a ribbed, splintered deck. Watch out for slivers… We skip that process and go straight to sanding. We start by resetting all your deck screws and then use industrial sanders to bring your deck back to a like-new condition. Detail sanders work around all the edges and steps so all surfaces look even before staining. The next steps get into trade secret territory, but the end result is a gorgeous deck fit for entertaining, free of splinters and those unsightly sticky areas that never seem to dry (and that like to collect dirt, pollen, pet hair, etc.). Got questions? We've got answers. Call today for a free estimate (219)378-8030. We are experts and will give you a fresh, new looking deck to add outside appeal and pleasure to your home.
What is a repaint?
A "repaint" is simply every paint job after the first "new construction" paint job. Within the painting industry there are almost two different types of paint contractors- those that do new construction, and those that do repaints. And there's a big difference between the two. Take the exterior of a newly built home. There is typically no landscaping, no end user of the home around, no pets or children running around, little concern for quality, no prep work besides possible washing of the home, and it is typically painted in a single day with one coat on all surfaces. Compare that to a "repaint" where there is typically a great deal of prep work (sanding, caulking, priming), lots of landscaping to protect, typically kids and pets running around, a homeowner is onsite and concerned with the lasting quality of the work, and it is painted over 3-5 days with two coats on all surfaces. That's a big difference!
From the beginning, Painting Xpress, LLC has been a repaint company. We love taking a home or commercial building that has weathered one too many seasons and tackling all areas of needed prep and creating a beautiful paint job that's going to last years longer than the first new construction paint job.
Does Painting Xpress, LLC do drywall installation, repair, patching, and/or texture matching?
Yes we do! Not only are we professional drywall installers and finishers, but we can repair even the most challenging drywall repairs in your home or workplace. Our drywall specialists are experts at matching texture and making those drywall holes history! Our fast patch drywall service will clean up your home and office in a flash. Call now to schedule a patch and paint estimate. For pricing information please give us a call at (219)378-8030.
How do you match and fix drywall texture?
This is a true science and art form. The science comes when you measure out specific levels of water to add to the drywall mud to create the specific texture pattern. Tests have to be performed to ensure things will look correct before actually applying to the wall or ceiling patch. In many cases, on older painted walls, the texture has to be layered in order to match the existing wall texture. The process of prepping the wall, knowing when to prime and with which primers is also really important. The art form comes in the spray application. Without a highly skilled and experienced hand behind the trigger, your drywall repair project may look worse than it did as a little hole in the drywall. Our Patch and Paint team has all the pieces needed to patch and repair your drywall holes, match the drywall texture with precision, and then paint those areas to fully complete the project.
Have drywall repair, drywall texture, or general patching questions? Give us a call! Contact Us.
Can Painting Xpress, LLC patch/repair a drywall hole in the ceiling?
Ceiling patches and texture matching as especially challenging. In many cases the hole needs to be "floated" out over a much larger area to make the drywall patch disappear. Floating refers to the process of covering the hole with drywall mud using a blade or trowel. This is not exactly a fast patch service. These drywall patches take a bit more time.
Another thing to consider is how the hole was created? Did you move a light or was there a moisture issue somewhere that caused this damage? Addressing the cause of the problem must be the first step before addressing the visual, cosmetic issue.
When it comes to painting over a drywall patch on your ceiling, always repaint the entire ceiling, not just the areas repaired. Using a flat sheen paint on your ceiling can further assist hiding a noticeable ceiling patch.